HHS.jpg

A LETTER FROM THE GENERAL MANAGER

Welcome to The Hotel Hot Springs and Spa!

Friendly smiles are contagious and courteous service is our standard. Our staff cares about your needs and will ensure that your visit is a very pleasant and memorable one.

Let our experienced culinary staff do the work for you. With a superb restaurant and lounge, The Hotel Hot Springs offers dining experiences that are delightful and delicious.

Enjoy the convenience of our shuttle service to local attractions and our complimentary breakfast.

We are ready to serve you in every way possible. We hope you will make The Hotel Hot Springs your “home away from home” every time your travels bring you to our great city.

Carlos Sibole General Manager

GUEST INFORMATION

AIRLINES

American Airlines:  1-800-433-7300

www.americanair.com

Continental Airline:  1-800-252-0280

www.flycontinental.com

Delta Airlines: 1-800-221-1212

www.delta.com

Northwest Airlines:  1-800-225-2525

www.nwa.com

Southwest Airlines:  1-800-435-3792

www.southwest.com

 

AIRPORTS

Hot Springs Memorial Airport:  501-321-6750

Little Rock Airport Shuttle:  1-800-643-1505

 

BANQUETS AND CATERING

The hotel offers fine banquet and meeting facilities for business meetings or special occasions. Please contact our catering staff for expert assistance.

 

BREAKFAST

Please enjoy our complimentary breakfast each morning located in our “Inside Track” Restaurant. Our breakfast is available from 6:30 a.m. to 9:30 a.m. daily. Please be prepared to show room key for entry.

 

BUSINESS CENTER

Open 24 hours for your convenience, computers with High Speed Internet Access are available on the lobby floor.

 

CHECK OUT POLICY

Check out time is noon. Please make arrangements for any late departure prior to scheduled check out day.

 

CHURCH SERVICES

A listing of area churches is available at the Front Desk.

 

CONVENTION CENTER

Hot Springs Civic and Convention Center and Bank of the Ozarks Arena are adjacent to the Hotel. These facilities can be accessed from the 2nd floor.

 

CREDIT INFORMATION

We accept American Express, Visa, Discover and MasterCard.

EARLY DEPARTURE

In the event a guest checks out prior to the reserved check out date, the hotel will charge an early departure fee. To avoid the fee, please advise the hotel at or before check in of any change in your departure date.

 

EMERGENCY

In the event of an emergency, medical or otherwise, please contact the Front Desk for immediate attention or dial 9 + 911 for direct emergency access.

 

FAX MACHINE

Fax service is available for your convenience. The hotel fax number is 501-859-8554.

 

FIRE EMERGENCY

The Hotel Hot Springs & Spa is fully equipped with modern fire prevention devices. For your additional safety, please familiarize yourself with the fire alarm locations, exit routes and the fire safety guides. This information is posted on the back of each guest door.

 

FRONT DESK SERVICES

Our Front Desk Agents will be happy to arrange any special requests or make special arrangements for you during your stay in Hot Springs.

 

GOLF

To make arrangements, please contact the Front Desk. Further information on area courses is located in the “Local Points of Interest” section of this guide.

 

HEALTH CLINIC

3426 Central Avenue

MedExpress Urgent Care Clinic; walk-ins welcome

501-318-9895

 

HOSPITALS

Levi:  501-622-3336

CHI St. Vincent:  501-622-1000

National Park Medical Center:  501-321-1000

 

HOUSEKEEPING

Call our Front Desk for early room service, extra linens, towels, or blankets.

 

ICE AND VENDING MACHINES

Ice and vending machines are located on each floor next to elevators.

 

INTERNET

The Hotel does provide complimentary WI-FI Internet access in all Guest rooms as well in Lobby areas.

KEY CARD

Should you lose your key card, please notify the Front Desk immediately. Please return your key card to the Front Desk upon check-out.

 

LOBBY COFFEE

Complimentary coffee is available in the Lobby daily.

 

LOST AND FOUND

For articles lost or found, please contact the Housekeeping Department for assistance.

 

MANAGER ON DUTY

The Manager on Duty may be reached by contacting the Front Desk.

 

PARKING

We have a parking deck for your convenience. Valet service is available for $10.00 per day plus tax and will be added to your nightly room rate if utilized. The hotel cannot be responsible for items left in vehicles on the hotel property.

 

PET POLICY

For the convenience of all of our guests, pets are not allowed in the hotel. However, service animals are allowed.

 

RESTAURANT

Our hotel restaurant, “Inside Track Grill and Sports Lounge,” is located off the main lobby. Serving lunch and dinner at 11:00 a.m., seven days a week.

 

SECURITY

Your safety and security are of the utmost concern to those of us who welcome you as our guest. Please familiarize yourself with the Safety Guidelines provided in this directory. If a security need arises, please contact the Front Desk for immediate assistance.

 

SMOKING

The entire hotel is NON-SMOKING.

 

SUNDRIES

Snacks and soft drinks are available near the Front Desk and can be purchased 24 hours a day.

TRANSPORTATION

The Front Desk will be happy to arrange for taxi service or make recommendations concerning your transportation needs. The hotel courtesy shuttle offers transportation to locations within a limited radius from the Hotel, and service is based upon availability.

 

VOICE MAIL

Retrieve your own private messages by pressing the message button.

 

WAKE-UP SERVICE

Please contact the Front Desk for assistance.