Welcome

Destination Amenity Fee Inclusions:
A $30 per night destination activity fee is added to all reservations in addition to the base room rate.

This fee supports important hotel facilities and includes the following: heated riverside pool and hot tub, fitness center, Gear Garage bike and snowshoe rentals, ski shuttle (seasonal), Lavazza lobby coffee station, computer, printing and fax services, high speed internet, exclusive discounts to area restaurants and businesses, daily sundry shop credit.

Babysitting:
Our Front Desk can suggest services for you.

Check-Out:
Check-out time is 11:00 a.m. If our reservation levels allow, we may be able to accommodate a slightly later check-out. Please let us know as early as possible if there is a problem meeting the preferred time. Check-outs later than 12:00 noon may incur half of a full day rate. 3:00 p.m. or later results in a full day charge.

Exercise Facility:
The Exercise Room is located in the 1st & Main building on the third floor, and is open from 7:00 a.m. to 10:00 p.m. Towels are available for your convenience. As a courtesy to other guests, we ask that you sanitize the equipment you use with sanitizing wipes located in the dispenser on the wall. Children 15 years or younger, please have your parents with you.

Water, Ice, Snacks, and Sundries (Hotel Building):
Filtered water is available in the hotel lobby. There is ice located on floors 2 and 3 of the hotel. Snacks and sundries can be found in the lobby near the Front Desk.

Gear Garage:
Our Gear Garage offers hybrid bikes, snowshoes, GoPros, board games, polaroid camera, sleds, lawn games and other adventure gear for your enjoyment. All rentals are included in your amenity fee. See the Front Desk for rentals.

Personal Items:
If you’ve forgotten any personal items or toiletries, please visit our sundry shop located by the Front Desk.

Housekeeping Service:
At The Inn at Riverwalk, our focus is to provide the highest level of products and services while maintaining responsibility for our environment. In an effort to conserve our natural resources, we offer you the courtesy of choosing the following water conservation options:

•  If you are staying more than one night, sheets and pillowcases will be changed every other day. At the same time, we will do a full service on your room such as cleaning the bathroom and vacuuming. On the days that we do not do a full service, we still replace towels/amenities, empty trash cans and make your bed.

•  Guest bath towels, wash cloths and bath mats will be replaced only if you leave them on the bathroom floor for the room attendant. Please hang up any terry items that may be re-used during your stay.

Month-long suite rentals have limited service depending upon the length of your stay, so please call the Front Desk to get your cleaning schedule at “0”.

Internet:
High-speed wireless Internet service is available in all hotel rooms and suites. Internet access is included in the resort fee. Please contact the Front Desk for the wireless network name and access code, which is also listed on your key packet.

Laundry Facilities:
Coin-operated washers and dryers are located across from the elevator on both the 2nd and 3rd floors of the hotel building. Change is available at the Front Desk. It is $2 to wash and $2 to dry. Detergent may be purchased in the sundry shop in the lobby.

Lobby Computer:
A computer for guest use is located in the hotel lobby. Printing is available from this computer.

Local and Long Distance:
All local calls are free. Some #’s that begin with area code 970 are long distance.

Public Notary Services:
See one of our local banks within walking distance.

Parking:
During business hours (8:00 a.m. to 5:30 p.m.), we ask you to avoid the one-hour parking spaces in front of tenant offices. You may park in areas to the West, Northwest and Northeast of the Inn. There is garage parking available below the Village Market free of charge. See Front Desk for exact locations. No parking pass is needed.

Pets:
Well-behaved pets are welcome, but only in designated rooms. Advance notice and an extra fee are required, $30.00 per pet, per day. Pet beds and bowls are available upon request through the Front Desk.

Pool and Hot Tub:
For your pleasure, the heated pool (80°F) and hot tub (104°F) are open year-round from 10:00 a.m. to 10:00 p.m. Pool towels are available at the pool. Heated restrooms are nearby and can be used for changing. If you see the cover on the pool, please call the Front Desk to have it removed.

Safety First: Inn personnel will remove the pool cover for you. Please do not attempt to remove the pool cover yourself. No lifeguard is on duty; swim at your own risk. Anyone under 18 years old must be under adult supervision at all times. No glass is allowed in the pool area. Please caution children that the Big Red Button is for EMERGENCIES only. We know it’s tempting to hit, but it shuts everything down, including the HEATER!

Ski and Bicycle Storage:
For your convenience, our staff will assist in storing skis, boards, and bicycles in one of the locked closets outside our main entrance. Only skis in travel bags may be taken to the room. Please do not take bicycles to your room

Smoking:
Per Eagle County ordinance, no smoking is allowed in any hotel room, suite or public walkways/lobbies. You may only smoke outside the building in designated areas. All guests that violate this ban will be assessed a $250.00 fee for smoking in the guest rooms.

Telephone Instructions:
Please note: For all local Vail Valley calls, you do not need 10-digit dialing.
If you use 1 + Area Code for local calls you will charged long-distance charges

• EMERGENCY - 9 + 911

• Local (free) - 9 + Number

• Long Distance - 9 + 1 + Area Code + Number (Long-distance charges apply)

• International - 9 + 011 + Country Code + City Code + Number (LD charges apply)

• Calling Card - 9 + your card’s 1-800 number (then follow directions)

• Operator Assistance - 9 + 0 (for automated) or 9 + 0 + 0 (for live Operator)

• Front Desk - 0

• To Dial a Hotel Room - Room Number

• To Dial a Suite - 1 + Suite Number

• Wake-up Service/In-Room Messages - 770

Internet Users:
No charge, complimentary high-speed Internet is available in all hotel rooms and suites.

TV Channel Line-Up and Schedule Listings:
Refer to the in-room television listing or the local newspaper.