Welcome

The Plaza at Wood Creek
Guest Information

CHECK IN AND CHECK OUT
Check in time is 4:00pm and check out time is 11:00am. In order to honor our check in time, we must honor our check out time. All guests are welcome to use our facilities throughout the day after check out. We will do our best to accommodate early arrivals or late departures with advance day-of notice. When departing, either leave your keys in the wooden drop box on the Front Desk, or leave them displayed on your kitchen counter.

Hot Tub, SAUNA, and steam room
The Plaza hot tubs are located on the first floor as well as the third floor, with the third floor tub being outdoors. Hot tub hours are 10:00am to 10:00pm, and towels are available at both locations. An adult must accompany children under the age of 14 for hot tub use. There is also a steam room and sauna in the first floor hot tub area.

WI-FI ACCESS
Please see your welcome packet for Wi-Fi login information, or contact the Front Desk. Note usage agreements when using our Wi-Fi. If you need help setting up a ROKU, APPLETV or equivalent device, please contact the Front Desk.

CLIMATE CONTROL
Consistent with most Colorado mountain resorts, The Plaza does not offer air-conditioning in condominiums. Keep your blinds closed mid-day to prevent sunlight from heating your room, and open the windows or balcony door to allow cool mountain air to move throughout your condominium.

CONCIERGE
For help in planning your daily activities or for restaurant recommendations, please contact the Front Desk. You can visit Travel CB for a list of local activities, shops, and restaurants:
https://travelcrestedbutte.com 

HOUSEKEEPING
Please contact the front desk if you need any towels, amenities, or trash removed during your stay. We are more than happy to assist you during your stay. Daily housekeeping service is not complimentary, however, we can provide this service for an additional price. Please contact the front desk with any questions about this.

MAINTENANCE
We are pleased to respond to any of your maintenance requests when it is convenient for you. Please contact the Front Desk for assistance by dialing 970-349-2900 or stop by the Front Desk.

CRIB AND ROLLAWAY BED RENTALS
Limited availability. Cribs are complimentary, and roll-away beds are available for $25.00 per night. To request a crib or roll-away bed, Contact the Front Desk.

ROOM KEYS
Room keys are issued upon check in and give you access to the hot tub, and your room. If you need more keys for your room, please go to the Front Desk. Note that there is a charge for lost keys.

MAIL AND SHIPPING SERVICES
Incoming and outgoing mail is received through the Front Desk. Incoming mail will be held for your arrival and may be picked up at the Front Desk. Please drop any outgoing mail into the USPS mailbox located in front of the Lodge at Mountaineer Square hotel. Package forwarding is also available through our official shipping partners Luggage Forward and Lugless, which can be accessed by following this link: https://app.lugless.com/book/lms/lugless-the-lodge-at-mountaineer-square.

SKI/SNOWBOARD AND BIKE STORAGE
Storing of skis, snowboards, and bikes is not permitted in guest rooms. Please leave these items with the base area ski valet, or use the complimentary ski lockers located in The Plaza porte-cochere (the small key attached to your room keys will have your ski locker number on it).  If you need to store a bike use the bike racks in the porte-cochere or bring them to the lobby to be stored by the Front Desk. You may pick up your items stored with us during Front Desk operating hours, or by contacting The Grand Lodge Front Desk during closing hours.

GROCERY DELIVERY SERVICES
Clark’s Market, Crested Butte
970-349-6492 - https://www.clarksmarket.com/

LOST & FOUND
Please call the Front Desk to inquire about or report lost & found items. The hotel is not responsible for items left unattended. Crested Butte Mountain Resort Lost & Found is located at the Guest Services Kiosk in the base area or by calling 970-349-2211.

SMOKING
Smoking of any kind is prohibited in all guest rooms. Smoking in a guest room will result in a $250.00 cleaning fee. There are designated smoking areas where the “smoker’s poles” are located. Please ask the Front Desk if you need assistance locating these areas.

SECURITY
Call 911 in case of emergency. To report any disturbances or problems, please call the Front Desk by dialing 0 at any time. Resort Security can also be reached directly at 970-901-1991 between the hours of 4:00pm and 2:00am.

EMERGENCY EXIT PLAN IN CASE OF FIRE
Call 911. Please note location of nearest fire exits. Use stairs in case of fire. Do not use elevators. If the fire is inside your room and you cannot safely extinguish it, please evacuate the area. Close the door and activate fire alarm in the corridor. If the fire is outside your room feel the door. If door is hot do not open the door. Seal the bottom of door with a damp towel to keep out smoke. Wait for further assistance or instruction. If door is not hot look through peephole and open door cautiously. Follow emergency exit plan to nearest safe stairway. Stay low if smoke is present.

ALTITUDE AWARENESS
To ensure guest comfort, we remind you that Crested Butte Mountain Resort is 9,300 feet above sea level. If you live at lower elevations, take it easy at first. Drink plenty of water! Staying hydrated and limiting the consumption of alcohol while visiting our resort will minimize the effects of altitude sickness. Also, please be aware that exercise may cause shortness of breath. At this altitude, exposure to the sun is more intense. Please use sunscreen accordingly. Sun protection is especially important for young children and infants.