General Information

Between the Check-Out time at 10:00 A.M. and

Check-In time at 4:00 P.M., we clean and maintain the property. Therefore, we must enforce these times and sometimes have to charge the guest’s credit card on file for late check-out violations, or for interfering with the staff, causing them to wait or make extra trips. See the insert in this book for more information.

All of our units are NON SMOKING at the request of our owners and guests.

NO PETS. We love pets, but our next guest may have allergies and develop health issues from exposure

to dander. We have a couple of homes that are Pet Friendly. If you have permission at the time of booking from one of those properties, your pet is welcome.

1. For questions you may have regarding bedding, maid service and paper stock see the General Information paragraphs below on maid service. The sheets and towels for the sofa and/or portable futon will be in the master bedroom closet marked and wrapped in plastic.

2. You have been given 3 keys. For information about keys and parking, see the next pages on Access Control, and Parking Permit. If your unit has a Lock Box always leave one key in the box to assure entry for anyone in your group, and entry for maintenance personnel if required.

3. Upon departure see the Departure Checklist of things to do.

4. For problems with heat, refrigerator, hot water, garbage disposal, or toilets, see the information sheet below. Please do not put grease, non-food items, peelings or large amounts of food in the garbage disposal.

5. See the sheet on Hot Tub or Fireplaces for some helpful hints and safety tips.

6. We have listed a few Local Phone Numbers and Local Information. Look for phone numbers in our list, the yellow pages, or call the Chamber of Commerce. Please do not call us for phone numbers.

Thank you for your cooperation, Seymour Lodging

Access Control
As managers of this unit, we want to protect the property and our guests. We check the number of keys we give to each guest and how many are returned upon departure. Please do not leave money, jewelry, personal electronics, or other valuables in your unit. The management cannot be responsible for them.

Business Services:
Keystone & Dillon--Mail Boxes, Etc.

in Summit Place Shopping Center
970-468-2800

Breckenridge-Mail Boxes, Etc. next to City Market grocery
970-453-8080

Cancellations:
Reservations cancelled less than 30 days prior to arrival

(60 days for holiday bookings) will forfeit all moneys deposited unless we can re-book the unit, in which case refunds will be pro-rated in accordance with the number of cancelled nights actually re-booked. Unused accommodations caused by early departure are considered cancellations. We are not responsible for refunding moneys due to conditions beyond our control (for example: severe weather, travel delays, traffic accidents, or failure of the property’s incidental equipment, including clubhouse facilities).

Common Areas:
For those guests staying in condominiums, note that the maintenance of the grounds, clubhouse, and common areas is the responsibility of the complex’s management company, which is in full control of all building amenities. Seymour Lodging does not manage the building and cannot be held responsible for the condition or closure of these amenities.

Fireplaces:
If you have a wood-burning fireplace, we furnish firewood but not fire-starting materials because of the danger of children finding and playing with them.

The gas fireplaces have a standing pilot flame that can be seen. Most of the fireplaces operate by an electrical switch or thermostat on the wall, or if free standing it may be on the back. Do not turn the gas off by closing the valve underneath the fireplace. That will turn off the pilot. If the pilot is out, do not attempt to light it if you do not have experience with gas appliances. Do not light it if you smell gas. Most of the fireplaces have instructions and a spark striker to light the pilot. We check the fireplace on the day you arrive. If the gas fireplace will not light, call during normal business hours (970-262-5971) for maintenance to come out and light the pilot light.

Garbage Disposal:
The garbage disposal not working is one of our most common calls; therefore it is always checked before each arrival. Please do not put non-food items, grease, potato, celery, carrot, banana or peelings of any kind or large amounts of food in the disposal. The drain line stops up very easily. We have provided a plunger should you need one. In addition, most disposals have a reset button on the bottom or side.

Heat:
If the home has hot water type baseboard heaters and you turn the thermostat down at night and back up in the morning, the room temperature may not return to the new setting for 2 or more hours depending on the degree differential and outside temperature.

Hot Tubs:
If the property you are staying in has a common area hot tub, the Building Property Manager is responsible for maintaining it. If your tub is private, it will be serviced either the day you arrive or the day before you arrive and every 3-4 days thereafter with an additional check when you depart. Our Hot Tub Service Company charges $50.00 for a special trip – here are some helpful tips on the use of tubs.

Read the Directions for Hot Tub Care and Usage posted near the tub.

1. You should not stay in the tub for more than 20 minutes at a time. If you are pregnant, a child under the age of 12, a person with alcohol blood level over the limit, or have heart problems, you should not get in the hot water.

2. Do not displace the water over the top or out the overflow drain by having too many persons in the tub.

Never take the chemical floater out of the tub. If the floater is in your way place it in the filter housing while you are using it and place it back in the middle of the spa when you are done.

1. If you think the water is too low, the correct level is 3 inches above the filter inlet. The jets showing above the water line is not a good indication of low water. If the water is truly low you may use your pasta pot and bring extra water to the spa.

2. The water thermostat is set at 104 degrees so do not adjust it up or down. Turning it up will not cause the tub water to heat any faster and may damage the tub.

3. If the water is not hot enough it may be because you left the cover off, added water, or the water is below the filter inlet.

Hot Tubs: (continued)
Most tubs can take 8 hours to reheat and up to 24 hours after a drain and fill to reach the preset temperature. To increase the temperature make sure the spa is set to 104. If it is, put the cover back on the spa and wait an hour. If the spa has gradually increased in temperature, it is fine; it just needs time to recover. If the spa has not gained in temperature, call our maintenance line ,..(970-262-5971) and we will try to walk you through it.

1. If the water is cloudy, yellow or green, it is because the chemicals are working. To speed up the process you may turn the jets on for a half hour a couple of times to help clear the water. Only do this if your spa is computerized--that is, it looks like a microwave panel where you turn the jets on and has an LCD panel that shows the temperature.

2. If the water is brown, it is extremely out of balance. Do not use it, since that indicates the spa is not safe. This will require a service call to correct. To avoid this it is best to shower before you get into the spa and make sure you don’t spill food or drink (especially alcohol) in the spa. Keep in mind also that the spa

is not intended for small children, since the temperatures are too hot and they don’t realize when heat stroke is happening to them. That mixed with the altitude can make them very ill.

If you have any questions on the use of your spa please call Seymour Lodging
(970-262-5971) and we will contact the service company.

Hot Water:
The hot water tank capacity is not any larger than in your own home. If you have a large group or a full house, stagger the bathing times and conserve the amount of hot water used.

Most showers use between 2 and 4 gallons of water per minute and the inlet water can be 35 to 40 degrees causing a longer recovery time.

Keys:
Return all keys to the kitchen counter when you leave (including the one you got at our office on arrival). There is no need to return to our office on your departure day (no checkout procedure is required). If you removed the key from the unit’s outside lockbox, return that key to the lockbox (the next guest is depending on it being there).

Lockbox Combos:
Please do not change your lockbox combo (for units that have lockboxes) during your stay! We then have no way of opening the lockbox when we come to clean upon your departure and so this frequently requires hours of extra work and inconvenience to the next guests.

Lost and Found items:
Seymour Lodging is not responsible for items left behind after check-out.

Please make sure you double-check the whole property, including drawers, closets, under beds, under couches and chair seats, DVD and CD players, and electrical outlets to make sure you do not leave items behind.

If an item is left behind we can look for it and mail it back to you at the following rates:

Retrieving the item = $25.00 per hour (1 hour minimum) + postage and packaging = Post Office rate.

No Daily Maid Service:
We offer maid service before and after your stay. This means there is no daily maid service, towel exchange, or re-supply of paper products. Extra towels are provided in each bathroom (a total of 2 towels/person, based on the sleeping capacity of your unit). We also provide a startup supply of paper products (paper towels, Kleenex, tissue). If you run out during your stay, please re-supply your own needs. In units with wood-burning fireplaces, we do re-supply firewood.

Parking Permits:
Parking is limited and is a problem during peak seasons. If you are staying in a condo, you have been given special parking permits. Usually only one permit per unit is allotted depending on the Home Owners Association rules. Most HOA’s only allow one permit per condo. We recommend that you display the permit on the dash of your vehicle at all times to avoid having the vehicle towed.

These permits expire and cannot be used after 10:00 A.M. on the morning of departure. They must be returned to the kitchen counter with the keys - no exceptions. If we get a call from the Building Property Manager after check-out time concerning a vehicle, we will confirm the violation.

If you are staying in a home with a private garage, you do not need a permit. Do not park on the side of the street or road. The County will TOW your vehicle away because of snow plowing.

Thank you for your cooperation.

Recreation Centers:
Summit County has two exceptional facilities.

• Silverthorne Recreation Center-4 heated swimming pools, 3 with water slides; 2 hot tubs; steam room; saunas; gymnasium; weight room; cardiovascular area; racquetball courts; etc. Located at 430 Rainbow Drive, Silverthorne

(970-262-7370). Discount Passes are available for groups.

• Breckenridge Recreation Center-Located at 880 Airport Rd. in Breckenridge (970-453-1734).

Refrigerator:
The refrigerator in your unit will be empty when you arrive, unlike your refrigerator back home where it constantly has many items already chilled to a low temperature. If you fill the refrigerator with food items of ambient temperature all at once, it will take significantly longer for the items to cool to the desired temperature. Do not turn the thermostat up, since it can freeze the fridge. Be patient. The refrigerator will just require longer to take the heat out and cool the food items.

Most refrigerator dials should be set at around 5. If you turn the temperature up all the way and cause the refrigerator to freeze up, that will just result in us having to call an appliance company to come out and fix it.

Shuttle Buses:
Summit Express Airport Shuttle
(970-986-4134)

Summit Stage – Most of our properties are on the free countywide shuttle service. Go to www.summitstage.com for schedules and more information.

Ski Checks:
Whenever possible, remember to check your skis overnight right at the lifts. This saves the hassle of hauling your skis back and forth each afternoon and morning. With the interchangeable lift ticket and the shuttle service between Keystone, Breckenridge and Vail, it is frequently more convenient to start each day at one ski area, like Keystone, and use the shuttle buses to move back and forth without having to drive and waste time trying to park.

Specific Bedding:
The configuration of beds in your unit is subject to occasional change as owners may switch out furniture between the time a guest has made a booking and arrival. We make every effort to accommodate specific requests concerning bedding, furnishings and location, but these properties are privately owned and no lodging company can absolutely guarantee that changes will never occur.

Toilets:
Do not dispose of sanitary napkins, tampons or soap bars by flushing them down the toilet. Be very careful about the amount of toilet paper flushed down the new water saver type toilets, since they stop up very easily. Should you require one, a plunger has been provided (in at least one of the baths).

Departure Checklist

Please Help Us Maintain This Property For The Next Guest.

NON-SMOKING UNIT • NO PETS ALLOWED

DO NOT PLACE ANY OBJECTS NEAR BASEBOARD HEATERS AS ITEMS WILL MELT OR BURN

10:00 A.M. Check-out – Strictly Enforced

1. Upon departure please load and run the dishwasher and wash any pots or pans used.

2. Bag up and remove all garbage to the building dumpster or garage trashcans.

Cleaners will remove leftover food in refrigerator and kitchen cabinets.

1. Sleeper Sofa - Remove all sheets. If it is closed with linens on it, it tears the sheets and damages the mechanism.

2. Replace any furniture you have moved to its original location A single cleaner cannot move it back.

3. Close and lock all doors and windows for security. Set thermostat at 65-70° in winter.

4. Report any damage to the unit, furniture, carpet, etc. We need time to correct it before the next guest arrives. If the problem relates to the condo’s building common area (clubhouse, lobby, garage, steps, etc.) rather than the unit itself, it should be referred to the building manager or Seymour Lodging. We manage the interior of the condo only, but will notify the manager of building problems.

5. Return all keys to the kitchen counter when you leave including the one you got at our office on arrival. There is no need to return to our office on your departure day –

no checkout procedure is required. If you removed the key from the unit’s outside lockbox, return that one to the lockbox. The next guest is depending on it being there.

Please call 970-262-5971 if you are leaving before 10:00 A.M. to give Housekeeping an early start on cleaning.

Thank you for your cooperation.

Local Phone Numbers:

ALL EMERGENCIES - 911

LODGING INFORMATION:

Reservations - 800-750-1657
Housekeeping, maintenance and general info (8:00 A.M. to 6:00 P.M) - 970-262-5971
After hours ONLY emergency line (6:00 P.M. to 8:00 A.M.) - 970-418-2309

RESORT INFORMATION:
Keystone Resort - 970-496-4000
Cooper Mountain Resort - 970-968-2882
Breckenridge Ski Resort - 970-453-5000
Arapahoe Basin Ski Area - 970-468-0718

DISCOUNT LIFT TICKETS:
City Market - Dillon - 970-468-2363
Christy Sports - Dillon - 970-468-2329

LONG DISTANCE CALLS:
The phone is blocked for long distance calls (except 800#’s). Please use your cell phone or reverse the charges.

LOCAL CALLS:
Free of charge to Keystone, Dillon, Silverthorne, Copper Mountain and Breckenridge.

GENERAL INFORMATION:
Chamber of Commerce Sightseeing, shopping, activities, etc.
970-668-2051

RECREATION CENTER:
Silverthorne Recreation Center
970-262-7370

AIRPORT SHUTTLES:
Summit Express Airport Shuttle
970-986-4134

LOCAL IN-COUNTY TRANSPORTATION:
Summit Stage (free county wide bus service)
970-668-0999

POLICE: NON-EMERGENCIES:
Dillon - 970-668-6087
Silverthorne - 970-468-7320
Frisco - 970-668-3579

Local Phone Numbers

BANKING / ATM:
First Bank - 160 Highway 6, Silverthorne
970-468-8000
US Bank - 704 E. Anemone Tr., Dillon
970-468-1300

LOCAL CAR RENTAL:
Enterprise Rent-A-Car
970-668-1727

AIRPORTS:
Denver International
800-247-2336
Eagle County Regional
970-524-9490

PHARMACIES:
City Market, 300 Highway 6, Dillon
970-468-5369

ROAD CONDITIONS:
Local
970-668-1090
Statewide
303-639-1111
Colorado DOT website - www.Cotrip.org 

If you need additional phone numbers please refer to the phone book provided for you. The phone books will also have an area attraction guide (Yellow Book) with phone numbers, area maps and ski resort information.

This Directory Prepared By: Regal Publications 2023
(571) 329-4264 • www.regalpub.com