convenience to help you become acquainted with Vail as well as with this facility. We hope you acquire fond memories with us and we look forward to having you back for many years to come.

Sincerely,

Tim Hargreaves General Manager

 Telephone Dialing Instructions

Front Desk - 0

Room-To-Room Calls - Dial Room Number

Local Calls - Touch 9+Number Desired

Operator - 1+800+CALL+ATT

Long Distance:

North America:

Station to Station - Touch 9+1+ Area Code+Number Desired

All Other Long-Distance - Touch 9+00

Collect - Touch 9+00

888/800 /877 - Touch 9+1+ 888/800/877+7 Digit Number

International:

Dial Direct - Touch 9+011+ Country Code+City Code+Number

All Other - Touch 9+00

If you have any problems with a long-distance call, please call the long-distance operator
Touch 9+00

All long distance calls are complimentary.

 Messages:

If the light on your telephone is flashing
Touch “500”

Long-Distance Information:

Information - Touch 9+411

Important Phone Numbers

Emergency - 911

Police Department - 970-479-2200

Medical Center - 970-476-2451

Alpine Mobile Physicians - 970-376-8376

Town of Vail - 970-479-2100

Fire Department - 970-479-2250

Road Conditions - 970-479-2226

Snow Report - 970-476-4888

Airlines:

American - 800-433-7300

Delta - 800-221-1212

Eagle Airport - 970-328-2680

Southwest - 800-435-9792

United - 800-241-6522

Buses:

Town of Vail Buses - 970-328-8143

ECO Bus - 970-328-3520

Beaver Creek Transit - 970-748-4120

Greyhound - 970-476-5137

Banks:

First Bank of Vail - 970-476-5686

General Information:

Vail Resort - 970-476-5601

Willows and Riva Ridge/ Edelweiss Information

Check-In / Check-Out:

Check-in time is 3:00 p.m. Check-out time is 11 a.m.

Phone System:

To dial out, please follow the instructions on the phone. If you are having a problem the Front Desk is “0”. The light on your telephone will go on to indicate you have a voice mail message. Dial 500 to listen to your message and follow the instructions.

Parking:

Parking, by permit only, is available to guests of the Willows, Riva Ridge South and Edelweiss. Parking is limited and only one vehicle per unit is guaranteed.

 Ski and Bike Storage:
Skis, snowboards, and poles may be stored in the closet in the lobby. Please do not store these items in your unit. Bike storage is located downstairs in the garage opposite of the entrance. See the Front Desk to secure your equipment further. 

Gas Fireplaces:
You will find a switch located on the right-hand side to ignite the fireplace. Please turn the fireplace off when not occupying the unit.
DO NOT PUT PAPER OR OTHER MATERIALS INTO THE GAS FIREPLACE!

Property Information

Maid Service:

Daily service is provided to Riva Ridge South guests, though this does not include washing the dishes. Linens are changed once during the week of a seven-night reservation. Maid service consists of trash and towel service only.

 Other Amenities:

Laundry facilities in Riva Ridge South are located in the underground parking area, to the left from the stairs. Your private door code will provide access to the laundry room. Detergent and fabric softener are available at the Front Desk. The ice machine is located in the 2nd Floor hallway.

 Pets:

Sorry, pets are strictly prohibited.

Activities

Activities Desk - 970-476-9090

Babysitting and Child Care:

Children’s Skiing Center - 970-479-2040

Vail Youth Center - 970-479-2292

Churches:

Beaver Creek Chapel - 970-845-9449

Interfaith Chapel (Vail) - 970-476-3347

Cross Country Hut System Tenth Mountain

Division - 970-925-5775

Cross Country Skiing Tours:

Cross Country Center - 970-845-5313

Vail Associates Center - 970-479-4391

Vail Mountaineering - 970-827-5733

Vail Nordic Center – Vail Nature Center
970-476-8366

Trail Info. US Forest Service - 970-827-5715

Trailwise -.970-827-5363

Gondola and Chairlift Rides - 970-476-9090

Hockey and Ice Skating:

Vail Activities Desk - 970-476-9090

Dobson Ice Arena - 970-479-2271

Beaver Creek Activities Desk - 970-845-9090

Hot Springs:

Glenwood Springs - 970-945-7139

Library - 970-479-2183

Massages:

In-Room Massage - “0” Front Desk

Movies:

Riverwalk - 970-476-5661

Video Rental Library - See Front Desk

Museum:

Colorado Ski Museum - 970-476-1876

Performing Arts:

Bravo! Colorado - 970-476-0206

Vail Community Theater - 970-476-0100

Vilar Center - 970-748-1394

Shopping:

Vail and Beaver Creek have a large selection of retail shops, all wonderfully unique. Please see the “Specialty Shops and Services” section in the back of this directory.

Ski Racing Programs:

NASTAR - 970-476-5601

Snowcat Tours:

Vail Activities Desk - 970-476-9090

Snowshoeing:

Nordic Center - 970-476-8366

Vail Youth Center:

The Hangout - 970-479-2292

Fire Safety

IN CASE OF FIRE, HAVE A PLAN READY!

KNOW YOUR WAY OUT!

Immediately after you arrive at your room, examine the possible escape routes available to you. Walk down the hallway and find the fire exits closest to your room. If fire occurs, never use the elevator as an exit. Test the potential exits you would use. Make sure the doors open and stairways are clear of obstruction. Find the nearest fire alarm pull station. Examine it, and be sure you know how to use it – even in the dark. Make a mental map of lines between your room and the fire alarm pull station and the exits. Count doors and note other features along your path in case the hallway should be dark, or filled with smoke. You may have to crawl along the wall to the exit door and the fire alarm pull station.

KNOW YOUR ROOM LAYOUT

Knowing the layout of your room may be very important to you. In case smoke or flames block your escape, you may have to stay in your room and await rescue.

Your chances of surviving a hotel fire are often better if you remain in your room protected from smoke and gases, rather than trying to make a hazardous escape. Start by placing your room key near your bed so you can find it easily, if necessary. You may need your key to regain entry to your room if your escape

route is blocked by smoke or flames. Test the windows. Do they open? If so, how? If they do not open, do not attempt to force them open. The window may provide an alternate escape route if the hall is not usable. Jumping or dropping down from above the second floor usually results in serious injury and should not be attempted.

IF FIRE BREAKS OUT, TAKE THE PROPER ACTION!

If a fire breaks out in your room, get out of your room and close the door tightly behind you to keep the hall free of smoke and flames. Activate the nearest fire alarm fire station. If possible, you should report the fire to the Fire Department and then the Hotel Operator. In the event the fire breaks out in another part of the building, you may be aroused by the fire alarm signal, voice announcements over

a PA system, shouting in the corridor, a phone call, or by the sounds of the sirens outside.

HERE’S WHAT YOU SHOULD DO ...

1.  If your room key is handy, take it and head for the door. Stay low, smoke and deadly gases rise. The freshest air is nearest the floor.

2.  Feel the door for heat with the back of your hand. Upon touching, if the door or handle is hot, do not open it. If you don’t feel heat from the door, open it slowly. Be ready to slam shut if necessary.

1.  Check the corridor. If it looks clear and passable, walk to the nearest exit. If smoke is visible, crawl to make your escape. Close the door behind you as you leave. If smoke is present, stay close to the wall as you crawl to the exit. Count the doors as you go. If the primary escape route is blocked, use an alternate one or return to your room. Do not use the elevator.

2.  Walk down the exit stairwell to ground level and remain as calm as you can and hold the handrail as you descend for guidance, and to guard against being knocked down by other occupants. The least preferred method of exiting is to turn around and go up to the roof. If exit to the roof is possible, signs on the wall at the floor landings will help indicate where this can be done.

IF YOU MUST STAY IN YOUR ROOM DUE TO DOOR HEAT OR SMOKE AND/OR FLAMES IN THE CORRIDOR

HERE’S WHAT TO DO ...

1.  Wet down towels and sheets to block the smoke entry. Place them around doors and cracks to prevent smoke from seeping in. Cover your nose and mouth with

a wet cloth to cut down on the amount of smoke you may inhale. Also, turn off the heat to prevent smoke entry through the ventilating system.

2.  Fill the tub with water. The ready supply of water might be used for fighting the fire. Use your ice bucket or wastebasket to bail water.

3.  If the phone works, call the fire department, and tell them where you are. You may also be able to signal fire fighters by hanging a bed sheet out the window if your windows are open, or by waving the sheet from the inside of your window, if your windows do not open.

4.  If smoke is evident in your room, remove the drapes and curtains and open the window, if possible, to obtain fresh air. Don’t open the windows at all if smoke or flames are

visible just outside the windows as smoke may be pulled into the room from outside.

Do not try to climb down sheets. Jumping or dropping down from above the second floor usually results in serious injury. You are usually better off staying in your room if the room is above the second floor.

5.  If all else fails, you may be forced to exit your room. If you cannot stay any longer in your room, you may have to try to make the best exit. Remember to crawl low in smoke and try to remain calm.

Town of Vail Map

This Directory Prepared By: Regal Publications 2023
(571) 329-4264 • www.regalpub.com